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Nicklaus Children's Health System
Miami, Florida, United States
(on-site)
Posted
5 days ago
Nicklaus Children's Health System
Miami, Florida, United States
(on-site)
Job Type
Part-Time
Experience Coordinator (Part Time w/ Benefits, Mid shift) Days/Weekends
The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it.
Experience Coordinator (Part Time w/ Benefits, Mid shift) Days/Weekends
The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it.
Description
DescriptionJob Summary
Responsible for creating a personalized experience for patients and families while supporting clinical needs. Coordinates services and activities driving a positive experience and creating excellent public relations for the hospital. Ensures daily functions of experience services are operated efficiently.
Job Specific Duties
- Prioritizes an enriched hospital experience and encourages engagement of patients & families through coordination and facilitation of events, programming, and personalized services to reduce the stressors of hospitalization.
- Supports the coordination, planning, as well as the facilitation of activities for 20,000+ visitors. Prepares calendar and flyers for the purpose of communicating services and activities to patients, families, and hospital staff.
- Accountable for the daily supervision, task management, engagement, and continuous mentorship of 300+ volunteers and contracted vendor services throughout hospital experience including Children & Family Experience, Bedside Buddy, Pet Therapy, Red Nose Docs, and Spa Services.
- Provides excellent communication of hospital resources and personalized services; presents information to patients and families. Provides emotional support, utilizing active listening, and apply family-centered care principles in day-to-day operations.
- Works collaboratively with the Hospital Foundation to engage and maintain corporate and community partnerships supporting services to help enhance the well-being of families throughout hospitalization.
- Abides by infection control and prevention procedures during the facilitation of programming and when distributing resources; ensures proper maintenance of common spaces and engagement areas.
- Tracks and documents all patient and family participation in events and programming in support of departmental KPIs and system-wide experience priorities.
- Responsible for the coordination of lodging for identified families with extended stays; including but not limited to reservations, unique family requests, payment processing, maintaining accurate records, housekeeping, safety, and maintenance requests.
- Maintains organization of ordered inventory and donated materials. Communicates inventory and findings with Operations Lead.
- Supports the coordination and facilitation of marquis events such as Spread Joy, Carlin Prom, and Michael Fux holiday party.
- Provides back-up coverage and weekend rotation as part of the team.
Qualifications
Minimum Job Requirements
- Associate's Degree in Healthcare, Hospitality, Education, or 2 years of experience with customer service industry
- Prior experience in patient & family centered services, customer service in a healthcare setting, or hospitality services
- Fluency in both English and Spanish
- Experience working with Microsoft Office (PowerPoint, Excel, Word, and Outlook)
Knowledge, Skills, and Abilities
- Prior experience working with children preferred.
- Available to work evenings and weekends as needed.
- Excellent grammar and writing skills.
- Excellent proofreading, organizational, and public speaking skills.
- Ensures the highest degree of professionalism, friendliness, helpfulness, and customer service at all times.
- Ability to react calmly under stressful conditions and redirect families to appropriate resources.
- Displays a professional image and is a role model in service excellence.
- Desire to fill the needs of all internal and external customers with positive communication skills.
- Exceptional verbal and written communication skills.
- Ability to work with numerous and frequent interruptions.
- Ability to maintain confidentiality of sensitive patient information.
- Ability to make small group presentations and engage families.
- Fosters positive team morale and company culture.
Job :
Clerical/Administrative
Department :
CHILDREN & FAMILY EXPERIENCE-2100-864001
Job Status
:Part Time with Benefits
Job ID: 80175520
Please refer to the company's website or job descriptions to learn more about them.
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